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Problem with Windows 8
accolon Offline
#1 Posted : Tuesday, June 12, 2012 11:13:59 AM(UTC)
Rank: Newbie

Joined: 3/22/2011(UTC)
Posts: 2
Since I installed the preview of Windows 8 the virtual soundcard doesn't work. The sound gets to the player but i choppy and distorted. Any ideas why?

//Accolon
Scott Offline
#2 Posted : Friday, June 15, 2012 9:45:47 AM(UTC)
Rank: Administration
Scott

Joined: 1/25/2009(UTC)
Posts: 2,099
Location: Orlando, FL, USA
accolon;3923 wrote:
Since I installed the preview of Windows 8 the virtual soundcard doesn't work. The sound gets to the player but i choppy and distorted. Any ideas why?

//Accolon

Hi Accolon,

Thanks for stopping by the forums. I'm not sure about this, we've not gotten Windows 8 deployed for testing Jamcast yet. Tried last week but the preview version of Windows 8 took issue with our VM's CPU emulation...

Were you met with success on previous versions of Windows 8? How does the CPU utilization look during all of this?

The audio driver might be be the culprit here... historically this is true pre-Windows 8. If I knew for sure the Virtual Soundcard worked well on Windows 8 I might be more confident of that in this case, too.

Thanks!
Scott
Jamcast Technical Support
Docs: http://www.sdstechnologies.com/Wiki/
accolon Offline
#3 Posted : Friday, June 15, 2012 11:18:49 AM(UTC)
Rank: Newbie

Joined: 3/22/2011(UTC)
Posts: 2
No I haven't tried any other version of Windows 8.

The CPU doesn't seem to work hard at all.

I've updated to the latest drivers for my soundcard but it didn't hel
Scott Offline
#4 Posted : Saturday, June 16, 2012 7:43:25 AM(UTC)
Rank: Administration
Scott

Joined: 1/25/2009(UTC)
Posts: 2,099
Location: Orlando, FL, USA
accolon;3930 wrote:
No I haven't tried any other version of Windows 8.

The CPU doesn't seem to work hard at all.

I've updated to the latest drivers for my soundcard but it didn't hel

Hi Accolon,

Hmm, OK. This one may be tough to track down given the general lack of support for Windows 8 at this moment in time.

You could try hardware capture mode, in Jamcast Server Manager on the Content/Virtual Soundcard tab you can select this. You would then need to enable Stereo Mix (or similar) as the Default recording device in Windows -- this will achieve the same effect for capturing audio from the PC.

Also, in Jamcast Server Manager on the Server/Logging tab you can set the logging level to Debug and then reproduce the issue by playing the Virtual Soundcard for a minute or so, then Stop playback and Stop the Jamcast service, then send the log over this way. It's possible there may be some clue in there for me as well.

Sorry I don't have clearer solutions for you at this time.

Thanks!
Scott
Jamcast Technical Support
Docs: http://www.sdstechnologies.com/Wiki/
infrb Offline
#5 Posted : Sunday, June 17, 2012 1:14:59 PM(UTC)
Rank: Member

Joined: 6/17/2012(UTC)
Posts: 10
Same issue here. Using an Alienware m11x as my Windows 8 Release Preview machine. When I get a chance I'll get you the logs.
Scott Offline
#6 Posted : Monday, June 18, 2012 12:35:12 PM(UTC)
Rank: Administration
Scott

Joined: 1/25/2009(UTC)
Posts: 2,099
Location: Orlando, FL, USA
Thanks for the reports. I will make a concerted effort to get a Windows 8 environment up and running ASAP so that I can have a look for myself.

Depending on what's going on, a fix may not be immediately available. But when things are working properly, we can get your trials extended no problem if you like. Smile

Stay tuned, I will report back here with any progress or new information.

Thanks!
Scott
Jamcast Technical Support
Docs: http://www.sdstechnologies.com/Wiki/
infrb Offline
#7 Posted : Monday, June 18, 2012 2:42:56 PM(UTC)
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Joined: 6/17/2012(UTC)
Posts: 10
Here's the pastebin url: http://pastebin.com/9zTzGrbn. Look around 6/17 at 12:00 is when I turned debug logging on.
Scott Offline
#8 Posted : Monday, June 18, 2012 3:52:39 PM(UTC)
Rank: Administration
Scott

Joined: 1/25/2009(UTC)
Posts: 2,099
Location: Orlando, FL, USA
Yes, I see it is glitching (audio data discontinuities) very bad in WASAPI mode. I see references on the web to this being a problem in the latest Windows 8 preview, I also see mention of some thread-related behaviors that changed with WASAPI and Windows 8 that could very well explain this problem. I'll need to set up an environment, reproduce the issue, and then see if these recommendations work.

I see you tried hardware capture mode as well, did you get different results with that audio?

Thanks!
Scott
Jamcast Technical Support
Docs: http://www.sdstechnologies.com/Wiki/
infrb Offline
#9 Posted : Monday, June 18, 2012 4:27:13 PM(UTC)
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Joined: 6/17/2012(UTC)
Posts: 10
I didn't have a stereo mix option in hardware capture mode. Only my Microphone showed up. Wasn't sure how to get it to show a stereo mix device.
Scott Offline
#10 Posted : Monday, June 18, 2012 5:28:55 PM(UTC)
Rank: Administration
Scott

Joined: 1/25/2009(UTC)
Posts: 2,099
Location: Orlando, FL, USA
infrb;3948 wrote:
I didn't have a stereo mix option in hardware capture mode. Only my Microphone showed up. Wasn't sure how to get it to show a stereo mix device.

Ah, I understand.

On the Recording tab, right-click and make sure "Show disabled devices" and "Show disconnected devices" are enabled. (this is in Windows 7, hopefully the same applies to Windows Cool

What other choices to do you see?

If it's not there, it's because the driver for your audio card excludes Stereo Mix or doesn't support it.

Thanks!

Scott
Jamcast Technical Support
Docs: http://www.sdstechnologies.com/Wiki/
infrb Offline
#11 Posted : Monday, June 18, 2012 5:48:27 PM(UTC)
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Joined: 6/17/2012(UTC)
Posts: 10
I only see two microphones.
infrb Offline
#12 Posted : Friday, June 22, 2012 10:03:42 PM(UTC)
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Joined: 6/17/2012(UTC)
Posts: 10
Hi Scott,

Did you have a chance to setup a repro?
Scott Offline
#13 Posted : Monday, June 25, 2012 9:26:44 AM(UTC)
Rank: Administration
Scott

Joined: 1/25/2009(UTC)
Posts: 2,099
Location: Orlando, FL, USA
infrb;3961 wrote:
Hi Scott,

Did you have a chance to setup a repro?

Hello!

Haven't reproduced the issue yet, but I do have an environment to work with finally and also some information that may explain why thing are so bad on Windows 8. I hope to get back on this today or tomorrow and will report back with my results, including whether a potential fix did anything for me.

Thanks for your patience, I will get this done soon.
Scott
Jamcast Technical Support
Docs: http://www.sdstechnologies.com/Wiki/
Scott Offline
#14 Posted : Tuesday, June 26, 2012 1:50:23 PM(UTC)
Rank: Administration
Scott

Joined: 1/25/2009(UTC)
Posts: 2,099
Location: Orlando, FL, USA
infrb, I've sent you a link to a new build of Jamcast with some updates to address this issue. My Windows 8 environment is performing poorly so I'm a bit disadvantaged, however this new build includes something that Microsoft has documented as necessary for Windows 8 (and it still works on Windows 7). I'll have to rely on you guys to know it it helps or not.

Thanks!
Scott
Jamcast Technical Support
Docs: http://www.sdstechnologies.com/Wiki/
infrb Offline
#15 Posted : Saturday, June 30, 2012 3:04:39 PM(UTC)
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Joined: 6/17/2012(UTC)
Posts: 10
Doesn't help much. Still is skipping. I tried with wireless and wired and still skips. Seems though on wired it plays ok for a little bit, then speeds up the audio.
Scott Offline
#16 Posted : Tuesday, July 03, 2012 11:38:20 AM(UTC)
Rank: Administration
Scott

Joined: 1/25/2009(UTC)
Posts: 2,099
Location: Orlando, FL, USA
infrb;3981 wrote:
Doesn't help much. Still is skipping. I tried with wireless and wired and still skips. Seems though on wired it plays ok for a little bit, then speeds up the audio.

OK, thanks for the feedback!

After some thought, I rolled the previous changes back and made another attempt at the same thing. I sent you another PM with the link. I actually see significant improvements this time, but again... my test environment is a bit unstable to be certain of much anything. Let me know how it works for you.

Thanks!
Scott
Jamcast Technical Support
Docs: http://www.sdstechnologies.com/Wiki/
infrb Offline
#17 Posted : Wednesday, July 04, 2012 12:08:30 AM(UTC)
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Posts: 10
Just tried it over wireless and wired. Still have skipping. Doesn't appear to be much improvement overall.

Thanks for the effort to fix this with new builds, it's appreciated.

Another thing, I'm not getting notifications from the forum when I have a new PM or this thread is updated (I'm subscribed).
Scott Offline
#18 Posted : Wednesday, July 04, 2012 8:33:28 AM(UTC)
Rank: Administration
Scott

Joined: 1/25/2009(UTC)
Posts: 2,099
Location: Orlando, FL, USA
infrb;3995 wrote:
Just tried it over wireless and wired. Still have skipping. Doesn't appear to be much improvement overall.

Thanks for the effort to fix this with new builds, it's appreciated.

Another thing, I'm not getting notifications from the forum when I have a new PM or this thread is updated (I'm subscribed).

Thanks for the heads-up on the email notifications. Hopefully you received a notification this time.

I was especially hopeful the last build would be the fix here, it was an aggressive change and should satisfy the new requirement for Windows 8 that Microsoft has mentioned in this context.

I also saw the glitch count (indicated in the jamcast.log) go from several thousand to 0 with this new build. Glitches are discontinuities in the audio capture, that many (as indicated in your logfile as well) will produce audio that sounds broken, not smooth, etc...

Was your logfile still in debug or trace mode? Could you put into trace and reproduce one more time with the 221 build, I'd like to have a look just to be sure.

Unless something occurs to me after looking at your logfile, I imagine we'll probably have to wait for Windows 8 final, or more information from Microsoft...

Thanks for all your help with this one.
Scott
Jamcast Technical Support
Docs: http://www.sdstechnologies.com/Wiki/
infrb Offline
#19 Posted : Wednesday, July 04, 2012 2:14:25 PM(UTC)
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Joined: 6/17/2012(UTC)
Posts: 10
Here is the log file. Wasn't sure exactly what time I tested it last night, so I got the last two logs and combined them into one.

http://pastebin.com/iFarDPPv
Scott Offline
#20 Posted : Thursday, July 05, 2012 1:57:42 PM(UTC)
Rank: Administration
Scott

Joined: 1/25/2009(UTC)
Posts: 2,099
Location: Orlando, FL, USA
infrb;3997 wrote:
Here is the log file. Wasn't sure exactly what time I tested it last night, so I got the last two logs and combined them into one.

http://pastebin.com/iFarDPPv

Thanks again.

I see no change in your logfile whatsoever in terms of improvements in audio glitches, which I *did* see in my latest attempts (but again, too unreliable to be conclusive).

I imagine the changes I implemented in this latest build will ultimately be required for Windows 8 one way or another, without respect to this particular issue. As to the matter at hand, we could be chasing a bug in a preview version of the operating system for all we know at this point...

I think we're going to have to wait this one out. I'm sorry we didn't get it this time, but I don't think our efforts were wasted. I really appreciate your time and assistance on this, I think it's safe to say this WILL be fixed at some point.

Thanks!
Scott
Jamcast Technical Support
Docs: http://www.sdstechnologies.com/Wiki/
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